Support Services

At Physical Electronics, our entire Global Service Team is committed to Customer Satisfaction. Whether you’re located in Boston Massachusetts, or Queensland Australia, our number one priority is delivering world class service and support.

Brian Yates, Director of Customer Service

PHI's customer service organization plays a critical role in supporting our customers. Our global customer service organization has a staff of more than 80 engineers strategically located around the world to provide service to our customers should the need arise.

PHI customer service takes pride in being recognized as the global leader in providing surface analysis solutions to industry and academia. Customer satisfaction is one of our company core values, and we strive to provide exceptional service at all times.

In a recent survey of our customers, 90% of respondents ranked us “above average” or the “best in the business” in comparison to the competition. One customer went on to say “I appreciate the PHI USA service organization structure. They are miles ahead of others in the industry.” Another responded “The PHI service engineers are personable, knowledgeable and take pride in their work. Their response time is typically quick.”